Custom dashboard to collect metrics and automatically evaluate KPIs. An automatic alarm function to promptly activate any workflows to notify/correct any anomalies found. Logging service for debugging. Dashboards allowing drill down into assets and showing diagnostic metrics (e.g. most frequent errors, times offline, states). Deep dive into issues extracting and analyzing error logs to find root cause and eliminate them.
Data ingestion, storage, backups and process to restore data.
We offer ongoing engineering support with a dedicated amount of hours just reserved for you and the further development of your framework.
a person looking at a computer screen
Custom dashboards to monitor metrics (e.g. messages streamed, size, API calls) and automatically evaluate KPIs. An automatic alarm function to promptly activate any workflows to notify/correct any anomalies found. Logging service for debugging. Deep dive into issues extracting and analyzing error logs to find root cause and eliminate themt adjustments.
a black box with a antenna
Dashboard to enroll edge devices. Remote device edge management. Updates of installed firmware OTA. Series of commands and operations performed on a defined target of edge devices (device groups) whose execution is managed by a workflow.
a screenshot of a computer
Custom dashboards to monitor metrics (e.g. status, connectivity, healthiness) and automatically evaluate KPIs. An automatic alarm function to promptly activate any workflows to notify/correct any anomalies found. Logging service for debugging. Dashboards allowing drill down into devices and showing diagnostic metrics (e.g. most frequent errors, times offline, resolve times, communication / connection issues). Deep dive into issues extracting and analyzing error logs to find root cause and eliminate them.
a laptop and a phone with a screen showing a graph on it
Dashboard to enroll edge devices. Remote device edge management. Updates of installed firmware OTA. Series of commands and operations performed on a defined target of edge devices (device groups) whose execution is managed by a workflow.
We provide enhanced infrastructure for stability and scalability, updated libraries for compatibility and security, performance optimizations for faster response times, security patches to protect user data, and bug fixes and UI refinements for a smoother user experience.
a person holding a tablet
We offer customizable dashboards to track key metrics, KPIs, performance, and the availability of platform services. Our automated alarm functionality promptly triggers pre-defined workflows for notifications and corrective actions upon detection of anomalies. We provide a logging service to facilitate debugging efforts. Our interactive dashboards enable drill-down access to individual services, displaying diagnostic metrics such as the number of instances, latency, service availability, and prevalent errors. Additionally, we perform deep dives into issues by extracting and analyzing error logs to identify root causes and implement solutions to eliminate them.
Our standard SLA covers an availability of 99.8% of the platform (except for bring your own), support hours from 8-5pm during our business hours, access to a ticketing system and regular meetings. Our custom SLA is tailored to your needs and we guarantee a high availability of the platform. In addition, specific details about support scope and beyond can be captured.
3rd and 4th level support. UI to submit tickets and process to eliminate faults and handle reported issues. Custom and standard support and reaction times. Defined escalation process and classification of support requests.